Platform Connection
Multi-channel AI agent platform
A business configures an AI agent once and it serves their customers across web chat, WhatsApp, SMS and live phone calls. I designed the architecture and built most of the backend.
- —AI agents on the OpenAI Assistants API and VAPI, working across every channel without duplicating logic per channel
- —Tool / function calling so agents act, not just answer: capturing leads mid-conversation, booking on Google Calendar, transferring to a human when the lead qualifies
- —Outbound calling with concurrent calls, answering-machine detection, transfer queues, and a post-call loop that rewrites the assistant's prompt from what happened
- —Fully serverless on Firebase Cloud Functions Gen 2 — HTTP webhooks, callable functions, database triggers and scheduled jobs, with Cloud Run for long-running work
